Mr. Pa Njie,
Please remember, it's apologies before explanations.  You can't blame your
customer for your delays/cancellations etc.  The sentiment I got from your
message conveyed a more defensive tone rather than an apology.  You should
tap yourselves on the back for operating a monopolistic business entity. I
just thanked God for bringing everyone back home chi-jama.

Essa




>From: GlobeTravel <[log in to unmask]>
>Reply-To: The Gambia and related-issues mailing list
><[log in to unmask]>
>To: [log in to unmask]
>Subject: EXPLANATION TO THE DELAY IN OUR RETURN JOURNEY FROM MECCA (HAJJ
>           2001)
>Date: Sat, 24 Mar 2001 21:15:23 -0800
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>TO:  ALL FRIENDS OF THE GAMBIA -L particularly to those that sponsor
>their parents to Travel to MECCA by using Globe Travel  Services.
>
>Explanation to the circumstances relating to the tittle delay in Globe
>Travel return journey from MECCA.
>
>The Gambia New Millennium Airline being the sole charterer to
>transported almost Two Thousand (2000) Gambian Pilgrims from various
>Gambian Hajj Companies for Hajj 2001, G M N A operates an illusion 62
>Aircraft with 174 Passengers Seating Capacity.
>
>Since the Gambia New Millennium Airline (G. N.  M. A.  ) has 9 Hajj
>flights to operate Banjul- Jeddah- Banjul and to transport all the
>Gambian Pilgrims back to Banjul after the Hajj also in made four to Five
>cancellations from the  Millennium Flight Operation which as a result
>pushed the schedule backwards in the uplifting of the Pilgrims on the
>dates arranged.  The G. N. M. A. had planned to hire a bigger Aircraft
>B747 with 500 Passengers to carry the operation but later cancel the
>plan due to some other reason.  Since each Company has its own  schedule
>date of travel, the Globe Pilgrims had to continued to wait in their
>Hotel in MAKKAH for their new travel date to be advice by the Gambia New
>Millennium Agent in Jeddah and Banjul respectively.
>
>AL HAMDU LILAAH  almost 200 Globe Travel Agency Pilgrims have return
>home  safely leaving behind at JEDDAH Airport almost 150 Gambian
>Pilgrims being the
>G. N.  M. A. last Hajj flight comprises of Passengers from Makkah Travel
>and Olympic Travel Agency which are expecting on 25th or 26th of March
>2001.  Although before Globe Travel Pilgrims return to Banjul there has
>being a lot of bad report and negative publicity about our Company but
>all this have being proven as baseless and unfound stories when our
>Pilgrims arrived into Banjul International Airport and started talking
>to local Journalist and their respective family members who came to
>welcome them at the Banjul International Airport.
>
>Some of my competitors were using our little delay through the press,
>Internet and unfounded roumous to destroy our image and repetitions.
>Globe Travel has being in the HAJJ business for the pass Nine years and
>has never had any major delay since nine ( 9) years.  We will accept
>this years delay as destine by God and I promise strongly to avoid
>similar delay INSAHA ALLAH in the near future.  For those of you who
>have sponsored your parents through us we would like you to confirmed
>through your parents our standard quality Operations and Services for
>the HAJJ 2001.
>
>So far all our Pilgrims have express their satisfaction and once more
>total support for Globe Travel Agency and has dismiss all bad roumous
>and publicity to the Gambian press and their families as well as in the
>Gambia upon arrival at Banjul International Airport.
>
>I thank you all for your support and understanding.
>
>Regards
>PA O. NJIE
>MANAGING DIRECTOR     who accompanied the Globe Pilgrims to MAKKAH.
>24th March 2001
>
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