Hi all,

Has anyone had a good experience interacting with a computer company? I have an HP computer running Windows 11 and it has been a complete disappointment. Yesterday I saw a message on the desktop notifying me about the product status. I suspected it was a link to the HP website but couldn’t access it using the keyboard. JAWS indicated that I was in applications mode when I pressed enter on the icon. I contacted Aira and they helped me use the website so I could find out that the warranty had expired. They helped me fill out an order for a new warranty. I was confused by some of the warranty terms. I decided to cancel the order. As a result, I wasted 24 of my Aira minutes. I could call HP customer service but was so disgusted by the inaccessibility of their website that I didn’t think it was worth the hassle. Computers become obsolete and I’m inclined to use it until it breaks. Are there any computer companies with accessible websites and a good track record for good accessibility support?

Thanks,

dan